Return Policy

OE is an authorized reseller of ALL products we sell and as such offer the following return policy.

Returns
We make it easy for you to make a return or an exchange if you are not satisfied with your purchase. All of our products are new in box and fully guaranteed by OE AND the manufacturer.

The details
OE will exchange or offer a 100% refund (your choice) on defective products and parts at no cost to the customer within sixty days of shipment. If the product is not defective, or the product is not returned in it's original condition, we will charge a 15% restocking fee.

On items purchased at full price, we offer a lifetime return policy, no questions asked. Simply return the item to us and we will issue a full refund, including reimbursement of shipping charges.

Returning products is simple. To return product(s) to OE, please provide the following information with your return:

1) Original Order Number
2) Billing Name and Address
3) Reason for Return
4) Indicate if you seek a refund or a replacement

Place this information in the box with the product(s) you are returning and send to:
OE, Inc.
708 Players Ct
Woodstock, GA 30189

Please Note: OE cannot be held responsible for packages until they are delivered to us, so please use a trackable and insured means of shipping (UPS or Fedex) or at least get Delivery Confirmation with USPS priority mail. For most returns, the customer is responsible for return shipping fees. For exchanging defective merchandise only, OE will reimburse ground shipping fees if you send us your shipping receipt, up to $6.95.

Please check your order as soon as it is received. We allow only 48 hours from time of delivery to make any claims for missing items. If your package arrived open please check contents before you accept the package. Make delivery personnel know of any problems.

Once we receive your return we will ship your replacement or process your credit within 4-7 days. When returning an item, please do not initiate a chargeback with your credit card company. We will credit your card for your return, and a chargeback will only delay processing of your return. We vigorously work with law enforcement authorities to investigate and prosecute the fraudulent use of credit cards.

If there is a dispute of any kind, we will work with the customer to achieve a fair resolution. Our goal is complete customer satisfaction. Should you have any questions about returning a product or the status of a pending return, please do not hesitate to contact us.